Refund policy
Refund & Return Policy
At Vibeo, customer satisfaction is our top priority. If you experience any issues with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy for products that arrive defective, damaged, or fail to function as intended due to a manufacturing defect.
Damaged or Defective Items
If your Vibeo Smart Band arrives damaged, defective, or develops a manufacturing fault within 30 days of delivery:
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Contact our customer support team within 30 days of receiving your order.
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Include your order number along with a clear photo or short video showing the issue.
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After we verify the claim, we will either:
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Send you a free replacement, or
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Issue a full refund to your original payment method.
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Returns for Change of Mind
If you wish to return your order because you've changed your mind:
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The item must be unused, unopened, and in its original packaging, including all accessories.
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Return requests must be made within 30 days of delivery.
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Customers are responsible for the cost of return shipping.
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Once we receive and inspect the returned item, your refund will be processed.
Order Cancellations
Orders may be canceled within 12 hours of being placed. After this period, or once an order has been shipped, it can no longer be canceled.
Refund Processing
Approved refunds are processed back to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.
Contact Us
If you have any questions about returns, refunds, or your order, please contact our customer support team through our Contact Us page or via our official support email. We're happy to assist you.